We aim for our website to reflect the stock we have in-store. The only exception to this is some bikes which will usually have a due date in the availability box if they are not in stock with the manufacturer. If a bike is in stock for immediate delivery it will say so in the availability box. If the availability box says Call please call us for up to date availability. We do not advertise bikes on the website that are no longer available from the manufacturer although occasionally there is a delay before the website is updated. If you are at all unsure whether a product is in stock please contact us via email: enquiries@thetristore.com or call us on 01323 417071
We ship all orders received before 4PM except bikes on the same day using First Class mail. Wetsuits are sent using Special Delivery next day service which will require a signature. Bikes are sent the day following order to allow time for our workshop to pack the bike. Bikes are sent using a 48 hour insured service.
Delivery is free on all UK orders unless stated. If an order requires a delivery charge we will send you a secure link to pay the charge. Please contact us if you are unsure of costs.
We are happy to ship overseas but we do ask overseas customers to pay a delivery charge. On receipt of your order we will send you a secure link to pay the difference between our cost to send in the UK and a signed for international service. We will only send bikes overseas using an insured service. Please contact us for prices. Please note we only accept international bank transfers for overseas bike orders. If you wish to order a bike please contact us for payment details.
If you return an order to us and request a different size or alternative product we will send it out free of charge. If you require a refund we aim to process them within 7 days of receipt of the goods.
If the product is faulty or wrong due to a mistake on our part then we will send out replacements free of charge and refund you the cost of sending the goods back to us. For all returns please include a letter giving details along with a copy of the original receipt. Returned goods must be unused and with all appropriate packaging and labelling intact.
You have 0 item(s) in basket