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I'M HAVING TROUBLE ACCESSING YOUR WEBSITE/PROCESSING MY ORDER

In the first instance, we recommend checking you have the latest version of your browser and updating and trying again if not.

Payment issues may mean you need to contact your bank to authorise payment. Please ensure your billing address matches the details found on your card statement.

We use 3-D Secure technology to protect us from fraudulent payments. 3-D Secure is an additional security layer for online credit and debit card transactions. It was developed by Visa with the intention of improving the security of Internet payments and offered to customers as the Verified by Visa service and adopted by MasterCard, under the name MasterCard SecureCode.

Please ensure that you are either enrolled with this service or your transaction will fail. You can enrol during your transaction.

If your problem persists please email us or call on 01323 417071 to place your order by phone.

I'M GETTING THIS WEBPAGE IS NOT AVAILABLE - A SECURE CONNECTION CANNOT BE ESTABLISHED BECAUSE THIS SITE USES AN UNSUPPORTED PROTOCOL.

The message is telling you that the browser and website can't arrive at a mutually agreeable https protocol. After last year's Poodle exploit, sites and browsers began deprecating the SSL3 protocol.

We restrict the use of this outdated Internet security protocol called SSL 3.0, because this industry-wide protocol, which is more than 18 years old, has been recently restricted by many Internet companies because it has a vulnerability.

Fortunately, the newest versions of browsers available provide higher levels of protection. The newest versions of Internet Explorer, Google Chrome, Firefox and Safari will continue to work without SSL 3.0. However, customers using older browsers (see below) without support for the newer, more secure protocol, will experience issues using and need to update their browser.

Implementing this change is necessary to provide a safe, secure online shopping experience to our customers, which is our top priority.

What is SSLV3?

SSLV3, or SSL 3.0, is an Internet security protocol that was designed to ensure secure connections when surfing on the Internet. It is widespread, 18 years old, and has largely been replaced by modern protocols, such as Transport Layer Security (TLS).

How will The Tri Store disabling SSLV3/SSL3.0 support impact me?

A very small percentage of customers using older versions of browsers without support for the newer, more secure protocol will experience issues and will need to update their browser.

I'VE FORGOTTEN MY PASSWORD, HOW DO I RESET IT?

If you've forgotten your password, it's really simple to get back into your account.

Visit the forgotten password reminder page. Enter your email address and choose the request password button.

We'll then email you a link directly to your registered email address to reset your password.

HOW CAN I MAKE CHANGES TO THE DETAILS ON MY ACCOUNT?

You can change your details at any time in  'My account' which you can get to at the top of the page. Once you’re logged in, you can change your:

  • Password
  • Billing Address
  • Newsletter preference

Once you’ve updated them, remember to click ‘Save’.

Any changes you make to your account will not affect the details of any orders you’ve already placed.

It's worth checking your account every once in a while just to make sure we have the right details for you.