In the first instance, we recommend checking you have the latest version of your browser and updating and trying again if not.
Payment issues may mean you need to contact your bank to authorise payment. Please ensure your billing address matches the details found on your card statement.
We use 3-D Secure technology to protect us from fraudulent payments. 3-D Secure is an additional security layer for online credit and debit card transactions. It was developed by Visa with the intention of improving the security of Internet payments and offered to customers as the Verified by Visa service and adopted by MasterCard, under the name MasterCard SecureCode.
Please ensure that you are either enrolled with this service or your transaction will fail. You can enrol during your transaction.
If your problem persists please email us or call on 01323 417071 to place your order by phone.